Customer Information

Food allergies

As a vegan business we pride ourselves on creating tasty food that caters for people who want to avoid eating animal products. With this in mind we are also keen to ensure that people following other special diets are also catered for too. All of our food items use dairy free alternatives and we primarily use soy milk as an alternative for milk within our baked goods.

There are some food items on our menu that do include nuts and nut butters (peanuts and almonds.) On placing your order with us, please let us know if you have any nut allergies that we need to be aware of so that we can ensure that we avoid any cross contamination with our other orders.

Our full list of allergen information for all of our products is shown clearly on the payment buttons for each item. Please ensure that you follow allergen guidance and familiarise yourself with this before placing your order. It will be assumed that you have read and fully understood the allergens present in the product ordered if you complete the purchase.

Please do not hesitate to contact us if you would like to discuss any specific dietary requirements or ask any questions about our ingredients. We are more than happy to help by making adjustments if needed where possible.

Hygiene Rating

We are really proud to have been given a grade 5 for our hygiene. Full details can be found here: http://www.food-hygiene-ratings.co.uk/business/VEG-Out-Lincoln/

How we use your data

As a family business we want to make sure that our customers are treated well and receive the same high level of service that we would expect from others.. We want to adopt a positive approach to customer service. We will never use or keep your information beyond the duration of your order being processed or beyond the end of your agreed contract.

We will only contact you in relation to your order or enquiry. We will never pass your details onto third parties because quite frankly that’s just not cricket.

Payments

Any payments made through the website are processed through paypal. The transaction will be shown on your account as ‘Veg-Out’